Shipping policy

Last updated: 23 October 2026

This policy covers UK orders for our Magnetic Lash Kit, two-kit and three-kit sets, USB Heated Eyelash Curler and Brow Stamp Kit.

UK delivery charges

Standard delivery: free.
Faster delivery: £3.99 per order.

The available services and total order price are shown at checkout before you pay. UK prices are displayed in pounds sterling (GBP), including applicable taxes charged by the store. We do not add a delivery surcharge after checkout.

Estimated delivery times

Magnetic lash kits, including two-kit and three-kit sets, and USB Heated Eyelash Curler: 7–12 days with Standard delivery, or 4–9 days with Faster delivery.
Brow Stamp Kit: 7–15 days with Standard delivery, or 7–13 days with Faster delivery.

These estimates include preparation in China and delivery to the UK. They are estimates rather than guaranteed arrival dates. If your order contains different products, use the longer estimate when planning your order. Items may arrive in separate parcels.

Dispatch and tracking

We send dispatch information to the email address used for your order. Where tracking is available, the dispatch message includes a tracking link or number. Tracking can take time to show its first update after dispatch.

Delivery addresses and import enquiries

Please check your address and postcode before paying. If you spot an error, email info@theeleventhlab.com as soon as possible; we will check whether it can be changed before dispatch.

Orders are prepared in China. For questions about import arrangements for your delivery address, contact us before ordering. If a carrier requests an unexpected import or handling payment, contact us before paying so we can check it against your order and checkout information.

Late, missing or damaged deliveries

If the estimated delivery period has passed, tracking stops updating or the parcel arrives damaged, contact info@theeleventhlab.com with your order details. We will investigate with our fulfilment partners and carrier and explain the next steps.

We remain responsible for the goods until you, or a person you nominate to receive them, takes physical possession. Delivery estimates do not remove your statutory rights. Unless a different delivery period has been agreed, goods must be delivered within 30 days; if delivery fails, your rights may include setting an appropriate additional deadline or ending the contract and receiving a refund, as UK consumer law provides.

For cancellations, returns and refunds, see our Returns and refunds policy.